Website Accessibility Policy

Gilded is committed to providing a website experience that is accessible to all users, including individuals with disabilities. We believe everyone should have equal access to the information, services, and digital experiences we offer. This policy outlines our ongoing commitment to accessibility and the measures we take to support an inclusive online environment.

Our Commitment

We strive to align our website with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards—the industry benchmark for accessible web design. These guidelines help ensure that online content is perceivable, operable, understandable, and robust for all users, including those who rely on assistive technologies.

Accessibility Measures We Take

To support and enhance accessibility, we implement a combination of platform best practices, manual reviews, and accessibility tools. These efforts include:

  • Clear and consistent navigation throughout the site
  • Text alternatives for images and non-text content
  • Proper color contrast for readability
  • Keyboard-accessible functionality
  • Accessible forms and interactive elements
  • Compatibility with modern screen readers and assistive technologies
  • Regular accessibility audits and iterative improvements

Use of UserWay Accessibility Technology

Our website also incorporates the UserWay Accessibility Widget, which provides users with optional tools such as text resizing, contrast adjustments, keyboard navigation enhancements, and other accessibility features.

While UserWay supports our accessibility efforts, we understand that no automated tool can detect or correct every potential issue. We therefore combine UserWay’s functionality with ongoing internal monitoring and updates.

Ongoing Improvements

Digital accessibility is not a one-time project but a continuous commitment. We routinely review our website, update content, and adjust design or code to address new standards, user feedback, and evolving best practices.

Third-Party Content

Some sections of our website may contain content or integrations from third-party providers. While we cannot directly control the accessibility of these components, we encourage all partners to follow accessibility standards, and we evaluate reasonable alternatives if issues are identified.

Feedback & Assistance

If you encounter any accessibility barriers or need assistance accessing any part of our website, we want to hear from you and will respond promptly.

Accessibility Contact:

Email: support@gilded.com

Phone: 1-800-9-GILDED

Please include the page you were trying to access and a description of the issue.

Policy Updates

We may update this Accessibility Policy as technology, standards, or legal requirements evolve. Any changes will be posted on this page.